Establishing clear agreements

Essential to any productive conversation about conflict is the creation of an agreement for future interactions. Difficult conversations can address existing issues, but without a clearly stated understanding of next steps, parties involved can leave with very different interpretations of what will happen next. The next step does not have to be a solution; it could be another meeting, the involvement of another person, etc. The important piece is to ensure that everyone involved understands what will happen next.

[1] Rural Instructor Preceptor Project (RIPP). (2011). Preparing to be a Preceptor: A Handbook for Health Care Aide Preceptors. Retrieved from http://www.albertahealthservices.ca/hr-student-hca-preceptor-handbook.pdf