Essential to any productive conversation about conflict is the creation of an agreement for future interactions. Difficult conversations can address existing issues, but without a clearly stated understanding of next steps, parties involved can leave with very different interpretations of what will happen next. The next step does not have to be a solution; it could be another meeting, the involvement of another person, etc. The important piece is to ensure that everyone involved understands what will happen next.
 Rural Instructor Preceptor Project (RIPP). (2011). Preparing to be a Preceptor: A Handbook for Health Care Aide Preceptors. Retrieved from http://www.albertahealthservices.ca/hr-student-hca-preceptor-handbook.pdf