Learning Challenge Scenario

Think about this scenario:
Andrew is a pharmacy student placed with you at the busy drugstore you own. He is quite shy, quiet, and a little awkward; you often have to ask him to repeat himself when he speaks. You have caught several mistakes he has made in preparing prescriptions, but when you have spoken to him about this he apologizes profusely, appearing very anxious and agitated and looking at the floor. He seems very eager to do well but has been consistently been performing below the level you would expect for a student in his year. What would your approach be to dealing with Andrew?
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