Strategy: Effective Communication

Watch the following video about effective communication between preceptors and students.

Tips on Communication Skills

Listen first: Begin by asking for the student’s perception of the situation.

Be respectful: You should be offering constructive criticism of a behaviour, not of the person as a whole. Keep your tone gentle; your goal is to help this person in their learning process.

Be specific: Offer concrete examples of what you are concerned about, and include the consequences of the problematic behaviour. (ie. ‘when you don’t chart things properly the rest of the team won’t know what you did with a patient and that could impact her/his care’)

End with clear strategies: Identifying a problem behaviour is not helpful unless an alternative can be provided. This may include getting information or assistance from another source; if so, end with that. Help students to formulate a plan for success.